Category: hkadd

Telekom Networks Malawi Plc (TNM.mw) 2017 Abridged Report

first_imgTelekom Networks Malawi Limited (TNM.mw) listed on the Malawi Stock Exchange under the Technology sector has released it’s 2017 abridged results.For more information about Telekom Networks Malawi Limited (TNM.mw) reports, abridged reports, interim earnings results and earnings presentations, visit the Telekom Networks Malawi Limited (TNM.mw) company page on AfricanFinancials.Document: Telekom Networks Malawi Limited (TNM.mw)  2017 abridged results.Company ProfileTelekom Networks Malawi Limited is the major provider of telecommunication services in Malawi; offering a range of products that include post- and pre-paid airtime, interconnections, international incoming and roaming, handsets, equipment and accessories. Additional products and services include smart data packages, a mobile money wallet called Mpamba, Yanga Internet bundles; as well as voice services which include caller tune, call conference and mobile directory services. Value-added services include Me2U which allows customers to share airtime, Pasavute airtime services, and multimedia messaging services. Innovations include the introduction of 3.5g broadband services and high-speed wireless Internet access, voice and data connectivity, and video and music streaming. Telekom Networks Malawi Limited was the first mobile network operator in Malawi and was established as a joint venture between Telekom Malaysia and the then government-owned Malawi Telecommunications Limited (MTL). Telekom Malaysia sold its 60% majority stake in TNM and the telecommunication enterprise is now a wholly-owned Malawi company. Telekom Networks Malawi is listed on the Malawi Stock Exchangelast_img read more

Stock market crash: I think these are the best FTSE 100 stocks to buy if UK shares collapse again

first_img Enter Your Email Address Royston Wild owns shares of Unilever. The Motley Fool UK has recommended Fresnillo, GlaxoSmithKline, and Unilever. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors. Stock market crash: I think these are the best FTSE 100 stocks to buy if UK shares collapse again UK share markets have hardly moved of late as buyer interest remains muted. The FTSE 100, for instance, hasn’t gained any ground since the end of May. This is a shame as I reckon there’s no shortage of terrific stocks waiting to be bought today. And at rock-bottom prices, too.It’s clear that investors are concerned about another stock market crash. They are right to expect one, too. There are a number of big reasons to believe another market crash could be around the corner. But this doesn’t mean that you and I should hold off on buying UK shares. Regardless of your risk tolerance, today is a brilliant time to buy British stocks.5G is here – and shares of this ‘sleeping giant’ could be a great way for you to potentially profit!According to one leading industry firm, the 5G boom could create a global industry worth US$12.3 TRILLION out of thin air…And if you click here we’ll show you something that could be key to unlocking 5G’s full potential…Go for goldThose concerned about another stock market crash should strongly consider buying precious metals producers now. There’s a couple on the FTSE 100 for investors to choose from, including gold digger Polymetal International and silver producer Fresnillo.Precious metals are considered the ultimate asset to hold when market confidence slides. The rocketing prices of gold and silver over the past year, first on stagnating trade talks between the US and China and then the Covid-19 crisis in 2020, illustrate this point perfectly. This has made those Footsie firms some of the best stocks to buy of late as their share prices have exploded.Rampant demand for precious metals shows no signs of cooling any time soon. Gold has rocketed to new nine-year peaks above $1,865 per ounce this week. Meanwhile silver has scaled levels not seen since 2013, above $22.80 per ounce. I’d argue that metal miners like Fresnillo and Polymetal could be some of the best stocks to buy not just today but for this decade.More great stocks to buyThere’s no shortage of other FTSE 100 stocks for worried investors to buy today, either. The share prices of utilities companies should also hold up amid a broader stock market crash thanks to their ultra-defensive operations. This includes the likes of power supplier SSE and water provider Severn Trent.Some of the FTSE 100’s fast-moving consumer goods giants like Reckitt Benckiser and Unilever should also perform better than the broader market in the event of a crash. Their broad suites of foodstuffs and essential household and personal care products make them ideal candidates to weather any financial downturn. And should allow them to avoid the worst of a fresh stock market washout.Healthcare stocks are other great sector to buy if you fear another stock market crash. GlaxoSmithKline and AstraZeneca can expect their drugs to remain in high demand whatever macroeconomic challenges erupt. Telecoms titan Vodafone can also expect its revenues to continue rolling in given its essential role in keeping the world connected.I for one don’t fear stock market crashes. History shows us that, over the long term, share investing tends to provide terrific returns for long-term investors, crashes or no crashes. Still, if you’re sitting on the fence and don’t know what to do, then buying the stocks I’ve noted above could be a great way of getting involved without losing any sleep. Click here to claim your free copy of this special investing report now! 5 Stocks For Trying To Build Wealth After 50 Royston Wild | Friday, 24th July, 2020 | More on: ^FTSE Renowned stock-picker Mark Rogers and his analyst team at The Motley Fool UK have named 6 shares that they believe UK investors should consider buying NOW.So if you’re looking for more stock ideas to try and best position your portfolio today, then it might be a good day for you. Because we’re offering a full 33% off your first year of membership to our flagship share-tipping service, backed by our ‘no quibbles’ 30-day subscription fee refund guarantee.center_img Image source: Getty Images. Our 6 ‘Best Buys Now’ Shares Simply click below to discover how you can take advantage of this. Markets around the world are reeling from the coronavirus pandemic…And with so many great companies trading at what look to be ‘discount-bin’ prices, now could be the time for savvy investors to snap up some potential bargains.But whether you’re a newbie investor or a seasoned pro, deciding which stocks to add to your shopping list can be daunting prospect during such unprecedented times.Fortunately, The Motley Fool is here to help: our UK Chief Investment Officer and his analyst team have short-listed five companies that they believe STILL boast significant long-term growth prospects despite the global lock-down…You see, here at The Motley Fool we don’t believe “over-trading” is the right path to financial freedom in retirement; instead, we advocate buying and holding (for AT LEAST three to five years) 15 or more quality companies, with shareholder-focused management teams at the helm.That’s why we’re sharing the names of all five of these companies in a special investing report that you can download today for FREE. If you’re 50 or over, we believe these stocks could be a great fit for any well-diversified portfolio, and that you can consider building a position in all five right away. I would like to receive emails from you about product information and offers from The Fool and its business partners. Each of these emails will provide a link to unsubscribe from future emails. More information about how The Fool collects, stores, and handles personal data is available in its Privacy Statement. See all posts by Royston Wildlast_img read more

Forget buy-to-let! I’d buy these UK shares instead

first_img Rupert Hargreaves owns shares in Unilever, British American Tobacco and Standard Life Aberdeen. The Motley Fool UK has recommended GlaxoSmithKline and Unilever. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors. Rupert Hargreaves | Monday, 17th August, 2020 I’m sure you’ll agree that’s quite the statement from Motley Fool Co-Founder Tom Gardner.But since our US analyst team first recommended shares in this unique tech stock back in 2016, the value has soared.What’s more, we firmly believe there’s still plenty of upside in its future. In fact, even throughout the current coronavirus crisis, its performance has been beating Wall St expectations.And right now, we’re giving you a chance to discover exactly what has got our analysts all fired up about this niche industry phenomenon, in our FREE special report, A Top US Share From The Motley Fool. Acquiring buy-to-let property has been an excellent way to build wealth over the past few decades. However, current trends suggest that owning UK shares may be a better way to grow a financial nest egg going forward. Indeed, over the past few years, the government has introduced a range of tax and regulatory changes that have made it harder for buy-to-let investors to earn a good profit.5G is here – and shares of this ‘sleeping giant’ could be a great way for you to potentially profit!According to one leading industry firm, the 5G boom could create a global industry worth US$12.3 TRILLION out of thin air…And if you click here we’ll show you something that could be key to unlocking 5G’s full potential…As well as these changes, rising property prices and stagnating rents have also squeezed investors’ profit margins. The average rental yield of UK property is now just 3.5%. Although some areas do offer a return of 5-7%, on average, many UK shares offer a better return. In addition to their more attractive income credentials, UK shares also offer international diversification. More than two-thirds of the profits from FTSE 100 companies are generated outside the UK. This provides an additional layer of protection for investors, which buy-to-let property doesn’t offer. UK shares vs buy-to-letConsumer goods giant Unilever currently supports a dividend yield of around 3.5%, in line with the average rental yield of UK property.The company also owns a diversified portfolio of billion-dollar consumer brands. It has an enormous presence in emerging markets and offers diversification across its product lines. This diversification has helped the organisation navigate the coronavirus crisis quite successfully compared to other UK shares.Moreover, the company’s current share price of around £46 makes it significantly more accessible than buy-to-let property. The average UK property price is around £232,000. Other UK shares that currently appear to offer a better return than buy-to-let property include tobacco giant British American Tobacco and asset manager Standard Life Aberdeen. Despite the pandemic, both companies are standing by their dividends to investors. The stocks currently support dividend yields of 8.5% and 6.7% respectively. Some of the most defensive UK shares on the market are National Grid and GlaxoSmithKline. Both of these companies generate income from relatively defensive industries such as utilities and pharmaceuticals. The stocks offer dividend yields in the region of 5% and have produced impressive total returns for investors over the past decade through a combination of income and capital growth. It would be virtually impossible for the average investor to replicate for the sort of defensive income streams these companies generate. Even large blue-chip corporations would struggle to replicate the utility infrastructure network National Grid operates. This suggests the firm has the potential to generate attractive profits for shareholders for many decades. The bottom line All of the UK shares profiled above could produce better returns than buy-to-let property in the long run. These companies are sector leaders and are managed by some of the most experienced managers in the business.This means that, unlike buy-to-let property, which investors have to manage themselves or pay a hefty management fee, these stocks can be left alone. Shareholders can sit back and watch the dividends fall into their account. Renowned stock-picker Mark Rogers and his analyst team at The Motley Fool UK have named 6 shares that they believe UK investors should consider buying NOW.So if you’re looking for more stock ideas to try and best position your portfolio today, then it might be a good day for you. Because we’re offering a full 33% off your first year of membership to our flagship share-tipping service, backed by our ‘no quibbles’ 30-day subscription fee refund guarantee. I would like to receive emails from you about product information and offers from The Fool and its business partners. Each of these emails will provide a link to unsubscribe from future emails. More information about how The Fool collects, stores, and handles personal data is available in its Privacy Statement. Simply click below to discover how you can take advantage of this. Image source: Getty Images. center_img Enter Your Email Address Forget buy-to-let! I’d buy these UK shares instead “This Stock Could Be Like Buying Amazon in 1997” Our 6 ‘Best Buys Now’ Shares Click here to claim your copy now — and we’ll tell you the name of this Top US Share… free of charge! See all posts by Rupert Hargreaveslast_img read more

Why I rate these champion investment trusts as top defensive investments today

first_img Alan Oscroft has no position in any of the shares mentioned. The Motley Fool UK has no position in any of the shares mentioned. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors. Enter Your Email Address Our 6 ‘Best Buys Now’ Shares Simply click below to discover how you can take advantage of this. Image source: Getty Images Why I rate these champion investment trusts as top defensive investments today Markets around the world are reeling from the coronavirus pandemic…And with so many great companies trading at what look to be ‘discount-bin’ prices, now could be the time for savvy investors to snap up some potential bargains.But whether you’re a newbie investor or a seasoned pro, deciding which stocks to add to your shopping list can be daunting prospect during such unprecedented times.Fortunately, The Motley Fool is here to help: our UK Chief Investment Officer and his analyst team have short-listed five companies that they believe STILL boast significant long-term growth prospects despite the global lock-down…You see, here at The Motley Fool we don’t believe “over-trading” is the right path to financial freedom in retirement; instead, we advocate buying and holding (for AT LEAST three to five years) 15 or more quality companies, with shareholder-focused management teams at the helm.That’s why we’re sharing the names of all five of these companies in a special investing report that you can download today for FREE. If you’re 50 or over, we believe these stocks could be a great fit for any well-diversified portfolio, and that you can consider building a position in all five right away. Click here to claim your free copy of this special investing report now!center_img Alan Oscroft | Monday, 17th August, 2020 Renowned stock-picker Mark Rogers and his analyst team at The Motley Fool UK have named 6 shares that they believe UK investors should consider buying NOW.So if you’re looking for more stock ideas to try and best position your portfolio today, then it might be a good day for you. Because we’re offering a full 33% off your first year of membership to our flagship share-tipping service, backed by our ‘no quibbles’ 30-day subscription fee refund guarantee. I’ve always considered investment trusts to be among the very best long-term defensive investments. There’s a couple of key reasons.One is that, unlike handing over money to typical fund managers, there’s no conflict of interest. Fund managers are answerable to their bosses, to the companies they work for. They’re there to maximise the size of the slice taken by the company’s owners. But when they’re working for investment trusts, that’s you, me, the people who stump up the cash. When we invest by buying shares in an investment trust, we become the owners.5G is here – and shares of this ‘sleeping giant’ could be a great way for you to potentially profit!According to one leading industry firm, the 5G boom could create a global industry worth US$12.3 TRILLION out of thin air…And if you click here we’ll show you something that could be key to unlocking 5G’s full potential…The other key thing I like about investment trusts is the way they’re allowed to handle dividends. Cash on the books can be accumulated during good spells and is handed out as extra during tougher years. And experience shows that the top trusts manage their cash flow and their dividends in a conservative and sustainable way.That helps provide a steady income for investors, which many individual companies fail to do. I despair when I see the number of top UK firms paying out dividends they can’t afford, while shouldering increasing debt, looking only to make the next quarter look good. That’s not sustainable, it’s reckless, and it ultimately fails.53-year investment trustsThe Association of Investment Companies keeps a list of dividend heroes that have increased their dividends for the longest periods. The 2020 list shows City of London Investment Trust, Bankers Investment Trust, and Alliance Trust at the top. Those three have lifted their dividends for an astonishing 53 years in a row.In the year those magnificent dividend runs started, Sir Alf Ramsey was knighted for the 1966 World Cup victory, the first North Sea gas was pumped ashore, and Trumpton was first shown on British TV.Best dividend?Of those three investment trusts, City of London is down 26% in 2020, below the FTSE 100. But it has just declared a 2020 dividend of 19p per share, up 2.2% on last year. That’s a yield of 5.8%. With the trust’s biggest investments being top dividend-paying companies, and with plenty of cash reserves, I doubt there’s a better income investment out there today.The other two investment trusts don’t offer the same yields, but their share prices have been holding up well. Shares in Alliance Trust have lost just 4.6% so far this year (while the FTSE 100 is down 18%). And the Bankers share price is actually in positive territory – up only 1%, but that’s a rare feat in 2020.Half a centuryCaledonia Investments has raised its dividend for 52 years in a row (every year since the Ford Escort was introduced). And a whole bunch of investment trusts have increased their dividends every year for 40 years and more.So, are you looking for safe investments to see you through all the coming crises that will send stock markets crashing through the rest of your working life? I reckon investments trusts like these can form the bedrock of a very dependable portfolio. Then you can just sit back and remember that shares have beaten all other forms of investment for more than a century, through crises far worse than Covid-19. 5 Stocks For Trying To Build Wealth After 50 I would like to receive emails from you about product information and offers from The Fool and its business partners. Each of these emails will provide a link to unsubscribe from future emails. More information about how The Fool collects, stores, and handles personal data is available in its Privacy Statement. See all posts by Alan Oscroftlast_img read more

Communities benefit from more than $100 Million in FEMA help

first_imgCity of Plantation: More than $9.2 million will reimburse the Broward County city for one of several projects related to expenses to remove storm-related debris and clear city streets. FEMA provided 90 percent of the $10.2 million project and the remaining will come from nonfederal sources. The Anatomy of Fear LEAVE A REPLY Cancel reply The U.S. Small Business Administration has approved about $1.4 billion in low-interest disaster loans to repair and rebuild homes and businesses. Save my name, email, and website in this browser for the next time I comment. Projects Assist Response, Recovery Efforts of Local Governments, NonprofitsFrom FEMASome federal disaster assistance programs benefit individual households but there is one program that helps everyone.Local governments and certain nonprofits across Florida will benefit from more than $100 million in FEMA Public Assistance grants to reimburse costs incurred responding to and recovering from Hurricane Irma.PA benefits Floridians because it provides money for projects and services in their community. It reimburses disaster-related expenses to clean up neighborhoods, ensure public safety, save lives, repair bridges and roads, restore utilities and repair and rebuild public facilities.Funding for disaster-related expenses will continue to increase. More than 1,000 organizations spanning from Jacksonville to Key West are working with the state and FEMA to gather and submit documents to move recovery forward. FEMA awards grants after it receives and reviews required documentation to validate federal disaster assistance eligibility.FEMA obligates grants to the state, which then distributes the reimbursement award directly to the applicant. The agency funds at least 75 percent of each project and the remaining amount comes from nonfederal sources.Below are recent projects FEMA has approved around Florida to reimburse communities for Hurricane Irma-related expenses. FEMA provided 100 percent of the projects except if noted: Support conservation and fish with NEW Florida specialty license plate Survivors have received more than $1 billion in FEMA grants to repair homes to make them habitable, help pay for somewhere to stay if the storm displaced them and replace essential items. For more Hurricane Irma recovery information, visit www.FEMA.gov/IrmaFL. Please enter your name here Town of Hilliard: More than $1 million will reimburse Hurricane Irma-related repairs to street culverts in the Nassau County town. FEMA provided 75 percent of this $1.4 million project and the rest will come from nonfederal sources. TAGSFEMA Previous articleVote in the Great American ReadNext article6 tips for decreasing residential crime this summer Denise Connell RELATED ARTICLESMORE FROM AUTHOR You have entered an incorrect email address! Please enter your email address here Free webinar for job seekers on best interview answers, hosted by Goodwill June 11 Central Florida Electrical Cooperative: About $1.5 million will reimburse Hurricane Irma-related expenses to replace electrical materials like poles and transformers. The nonprofit provides electric power to over 35,600 customers in Dixie, Gilchrist, and Levy counties and portions of Alachua, Lafayette and Marion counties. FEMA provided 75 percent of the $1.9 million project and the remaining amount will come from nonfederal sources. National Flood Insurance Program policyholders have received more than $919 million in payments. Please enter your comment! Orange County Sheriff’s Office: More than $1 million will reimburse Hurricane Irma-related life-saving and public safety actions. Reimbursable expenses include evacuations, serving shelters and other measures to ensure public safety. Share on Facebook Tweet on Twitter Additional Forms of Financial HelpPA funds are in addition to other forms of federal disaster assistance that has helped survivors across Florida after Hurricane Irma. Collier County Sheriff’s Office: Approximately $5.8 million will reimburse Hurricane Irma-related life-saving and public safety actions. Reimbursable expenses include securing critical infrastructure, sandbagging and other measures to ensure public safety.last_img read more

Age limit for use of Astra Zeneca and J&J to be lowered

first_imgAudioHomepage BannerNews Age limit for use of Astra Zeneca and J&J to be lowered Google+ DL Debate – 24/05/21 News, Sport and Obituaries on Monday May 24th Pinterest RELATED ARTICLESMORE FROM AUTHOR Twitter The HSE has confirmed it’s been recommended that the age limit for two vaccines be lowered.NIAC has recommended the AstraZeneca and Johnson and Johnson vaccines can be used in people in their 40s.Health officials are expected to announce an updated decision on the rollout in the coming days.The HSE’s Chief Clinical Officer, Colm Henry, says they’re considering the advice carefully:Audio Playerhttps://www.highlandradio.com/wp-content/uploads/2021/05/henryweb.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Important message for people attending LUH’s INR clinic Nine til Noon Show – Listen back to Monday’s Programme WhatsAppcenter_img Loganair’s new Derry – Liverpool air service takes off from CODA Google+ Twitter By News Highland – May 17, 2021 Previous articleWatch Monday’s Nine Til Noon Show LIVENext articleCoast Guard warns of dangers after child drifts out to sea in Donegal News Highland Arranmore progress and potential flagged as population grows Facebook Facebook Pinterest WhatsApplast_img read more

Man wearing ‘MAGA’ hat, Trump shirt attacks Hispanic subway rider in New York, police say

first_imgiStock/Thinkstock(NEW YORK) — Police in New York City are searching for a subway commuter who did anything but “Make America Great Again.”New York ABC station WABC reports the New York City Police Department is looking for a man who attacked a fellow subway rider on Friday. The suspect was wearing a red “Make America Great Again” cap, sold by Donald Trump during his presidential campaign, and a red “Make America Great Again” T-shirt at the time of the attack, police said. According to police, the Trump supporter got into a verbal argument with the fellow rider before punching him in the head on a 4 train as it approached the Union Square station in Manhattan. He then followed the victim, described by police as a 24-year-old Hispanic man, off the train and shoved him onto the tracks.The attacker allegedly made a number of racially derogatory statements during the assault.The victim suffered cuts on his head, and was treated at an area hospital, police said.The alleged assault comes just eight days after a Danish tourist wearing a “Make America Great Again” hat was attacked and robbed of the hat at the same Union Square subway station. In that case, the attacker actually flashed a knife at the victim, according to police. The attacker in last week’s case does not meet the same description as Friday’s suspect.Anyone with information about either incident is asked to call the NYPD’s Crime Stoppers Hotline at 1-800-577-TIPS (8477).Copyright © 2018, ABC Radio. All rights reserved.last_img read more

Content is king

first_img Previous Article Next Article Poor content is frequently blamed for the high drop-outrates in e-learning, but things are beginning to change. Sue Weekes looks atfour programmes that manage to get the balance right and ensure that…How to make content compelling’ appears as a subject on nearly everye-learning conference that takes place these days. And quite right too, sinceit is a big issue and one that was paid too little attention in the early daysof e-learning when courses were sometimes little more than hurried html versionsof what existed before. E-learning content has to work even harder than traditional content as itcannot rely on having a talented tutor or inspired trainer to engage thelearner. With this in mind, the overall look and feel, structure and navigationare as important a part of content as the meat of the content itself. Online collaboration with fellow students and tutors in web chat rooms orvia bulletin boards is also a vital part of the content of many e-learningcourses, partly because it simulates the classroom scenario. But in many waysit goes one better than the classroom as it allows learners to have exchangeswith those on the other side of the world and facilitates continuous andnetworked learning which can generate and feed in new content. Where e-learning has found most success is when it has been tailored to theuser’s requirements from the ground up. We look at four e-learning programmesthat work hard to engage the user. Sheffield Hallam University MSc Postgraduate Diploma/Certificate in e-learning, multimedia and consultancy Aim An international Masters programme focusing on the pedagogical,technological and cultural aspects of open and flexible learning environments.The programme is aimed at education and training professionals and teachers inschools and further and higher education. What form does the learning take? A combination of local study (face-to-face sessions with colleagues andtutors, workshops and tutorials), independent study (literature reviews,independent project work and research) and web-based learning, which bringsstudents together with colleagues in other countries. This is supplemented bylocal video-conferencing sessions, which enable students to talk to othercourse members and discuss work directly. The programme can be taken full-timeover one to two years or part-time over three to six years. Content The overall online content is short and interactive but Professor BrianHudson, programme leader at the university’s School of Education, says what makesit compelling to the user is the collaborative aspect facilitated by onlinechats and video conferencing. “We started off by using video-conferencing because it was a tool thereto be used but by the end of it, it was a necessity,” claims Hudson. “It certainly stimulated the students and there was a depth tocontributions we wouldn’t necessarily have got with pure face-to-face meeting.Often in classroom situations you want to make a contribution but theconversation moves on and you miss the moment – this doesn’t happen in avirtual environment such as a chatroom as you can always make thecontribution.” Hudson cites one case of them showing students a photograph to examine thenotion of myth. “It provoked a rich interaction that was captured online,”he says. How is it for the user? The first graduates won’t complete the course until later this year butfeedback to date has been positive. “The virtual learning environmentreally works for me,” says Sally Seymour, commissioning co-ordinator atthe University for Industry and LearnDirect. She is taking the course becauseshe hopes it will help her to understand and produce effective e-learning andhas already completed the first module. “It is very interactive andinvolving, mainly due to the learning community I feel part of,” she says.The course is held in collaboration with Arnhem-Nijmegen University ofProfessional Education, where she especially enjoys the interaction withinternational students. “They can have a completely different take on things,”she says. Avis Reservations agent induction programme Aim The training package is for all new call centre staff in the car rentalfirm’s new pan-European call centres in Manchester and Barcelona. The openingof the two centres generated a need for consistent training in differentlanguages and cultures. The intention is to simulate the job and job skills, aswell as the customer’s experience. The main objectives were to increase theeffectiveness of training and reduce the time taken for a new reservation salesagent to achieve competence from three down to two months. What form does the learning take? The programme, created by e-learning provider AdVal, uses a combination offace-to-face, video, multimedia, paper-based material and coaching, backed-upwith an assessment of individual competence. The overall package comprisesseven modules with a total of 10 hours training in five languages. It isdesigned to integrate into the three-week training for new reservation salesagents, which includes supervised handling of customers in live situations. Content The programme uses a rich mixture of text, graphics, audio and video, andAdVal has built-in a number of interactive devices to keep the learnerinvolved. This includes the facility for the user to listen to a clip of acustomer making a call and then to interactively record their responses beforehearing the next piece of conversation from the customer. It continues untilthe user has completed a specific part of a transaction with the customer andthey have the facility to playback both sides of conversation before assessingtheir own performance. Other devices include a video presentation made in the style of a televisionholiday show to appeal to the target market and extensive use of a voiceoverartist to minimise the amount of on-screen text and allow more space forgraphics. How is it for the user? “On the ground, the system works excellently,” says Rob Field ofAvis Europe. “We have been able to integrate the soft skills while notlosing sight of the hard measures. Our call centres’ talk time, conversionrates and time-to-competence all needed to be improved. To assess theseprogrammes, pilot programmes were run and in one test (with one week lesstraining) all the learners in a group using multimedia achieved better resultsthan compared to the classroom-based group. “In both of our call centres, conversion rates are now several per centhigher than 18 months ago. Good multimedia learning has added profit as well asvalue.” GemPlus Product lifecycle course Aim GemPlus, a world leader in providing solutions based on smart cardtechnology, wanted a training programme that would homogenise the proceduresused by its worldwide research and development teams, giving all staff commonknowledge, work methods and message. The e-learning programme has to be both a training tool and a referencemanual for working methods. What form does the learning take? A five-hour web-based e-learning course devised by e-learning provider Icus,divided into five modules. The training programme is modular and integrates sequencesof knowledge assessment. It also allows time for an exchange between managersand tutors so the course can be embedded into daily working practices. Infuture, the course will be linked to a knowledge base for all its employees. Content The course was designed as a low-bandwidth global programme so eschews theuse of rich media such as video. In order to involve the learner from theoutset and ensure they could relate to the training, Icus tied it in directlywith GemPlus’ employees daily working experience. Everything about the training was designed to echo aspects of their work,including the overall look and feel of the training on screen, which includessmart card and PDA graphics and imagery. “There were lots of familiar touches they could relate to,” saysChristiaan Heyning, senior business development manager at Icus. Such anapproach also demonstrated how completing the course would benefit them intheir work: employees could learn in the morning and put it into practice inthe afternoon. Typically, an R&D member may need to know what the quality assurancerequirements are for a new product and can find this out direct from thetraining on the spot, with information presented accessibly and simply withflow diagrams. The programme is complemented by online collaboration via a bulletin boardand on-the-job coaching by GemPlus itself. How is it for the user? “In our business, being able to use common work procedures is essentialto being able to claim that we have a global approach. This is even truer inR&D, which is by its essence a global solution, and for everything thatdeals with quality. “We see e-learning as an efficient tool for the deployment knowledgewhich is frequently updated,” says Jean Marc Julia, vice-presidentsoftware engineering at GemPlus. “Employees using the training say that ittransfers notions in a simple way and at their own pace.” GemPlus is already increasing its e-learning portfolio, citing the mainbenefits as less travel and organisation fees, less disruption for staff aswell as deploying training to remote locations. As participation in e-learning becomes widespread, the company believes moretangible and intangible benefits will accrue, particularly the growth ofinternet-savvy learners who can actively build a knowledge sharing communityacross the network. Football Association (FA) The FA’s Soccer Parent, Soccer Coach and Soccer Kid programme Aim The overall programme sets out to promote good practices by parents andcoaches to heighten and encourage children’s involvement in and enjoyment ofthe game. It is intended to work on three levels, targeting FA coaches, parentsand children. What form does the learning take? A web-based programme designed by e-learning consultancy Fuel, which can beaccessed direct from the FA’s site (video and resource packs have also beenintroduced). The homepage sets out the three target areas and users click theone relevant to them to enter the training. Content In its pitch to the FA, Fuel suggested a demo of an interactive quiz basedaround a penalty kick game – if the user answers a question correctly, theyscore a penalty. This fun, interactive theme is carried to the final learningprogramme. “It was important that it was highly engaging and didn’t comeacross as a lecture,” says Chris Campbell, co-founder of Fuel. In one section, when an individual gets a question right, they see DavidBeckham score the World Cup qualifying goal against Greece, and if they get itwrong, its Andy Cole with his head in his hands. For all three target users, the approach is highly graphical with text inbite-size pieces at all times. For coaches, the training is more informationheavy but presentation is still graphical. Campbell estimates coaches will probably spend 15 minutes accessing thetraining. And he claims video has been a big hit in the training, especiallywhen it comes to conveying behavioural practices – there is a section oncoaching behaviour where the coach clicks a number of scenarios of badpractice. If coaches successfully complete the course, they can print their owncertificate, which is recognised by the FA. How is it for the user? “Football is a very sexy, high-profile sport. This comes across in thetraining programme but what’s so good about it is that it works at a grassroots level and upwards,” says the FA’s national club development manager,Les Howie. “We have had tremendous feedback and people like it becauseit’s fun, but it also has a very a serious message.” Content is kingOn 23 Jul 2002 in Personnel Today Comments are closed. Related posts:No related photos.last_img read more

BLM Utah to offer 23 parcels in September oil and gas lease sale

first_imgBLM Utah has launched a 10-day public comment period, which is scheduled to be closed on 21 August 2020 BLM will offer about 27,387 acres during the September 2020 lease sale. (Credit: skeeze from Pixabay) The US Bureau of Land Management (BLM) Utah is planning to offer 23 parcels, totalling about 27,387.86 acres, during the September 2020 oil and gas lease sale for exploration and production.As part of the plan, BLM Utah has launched a 10-day public comment period, which is scheduled to be closed on 21 August 2020.BLM plans to offer parcels managed by its Richfield, Vernal, Price and Fillmore Field Offices in Juab, Sanpete, Sevier, Emery, Duchesne and Uintah counties.BLM state director Greg Sheehan said: “Understanding the nature of the proposed parcels, as well as gathering input from local communities, partners and the public are a priority for me as the new State Director for BLM Utah.“The BLM supports the recreation and tourism industry as an important source of revenue in Utah, while also responsibly leasing and supporting our nation’s energy independence.”BLM to exclude parcels for lease sale located within Grand or San Juan countiesBLM said it would not offer parcels for sale located within Grand or San Juan counties, which are managed by the Moab Field Office.The ten-year leases are a contract to explore and develop potential oil and gas resources at the land parcels.The lease, however, will have the option to extend subject to the establishment of production on the lease.In a press statement, BLM said: “The BLM contributes to state and local jobs and revenues by providing opportunities for oil and gas leasing and recreation and plays an important role in supporting a vital economy in Utah.”Earlier this year, the BLM Wyoming said it would offer 135 parcels totalling about 169,751 acres during the June 2020 lease sale for exploration and production.last_img read more

House prices make a surprise return to growth

first_imgHome » News » House prices make a surprise return to growth previous nextHouse prices make a surprise return to growthLender Halifax says increases accelerated during September and average price now stands at 4% year-on-year.Nigel Lewis6th October 201701,585 Views House prices have rebounded and are rising by 4% a year, lender the Halifax has revealed in its latest house price index.The surprise rise was driven by an 0.8% hike during September, the second month during which house prices have picked up, driving up the year-on-year increase figure from 2.6% in August.This has also pushed up the average house price to £225,109, the highest ever figure.“UK house prices continue to be supported by an ongoing shortage of properties for sale and solid growth in full-time employment,” says Russell Galley, Managing Director of Halifax Community Bank (pictured, left).“However, increasing pressure on spending power and continuing affordability concerns may well dampen buyer demand.”The bank says property sales in the UK “remained flat” in August but exceeded 100,000 for the eighth month in succession, although mortgage approvals fell during August by 2.7% when compared to July.New instructionsUsing RICS data, the Halifax also says new sales instruction fell for the 18th month in a row although overall the average stock on estate agents’ books edged up by 1% during September.“It seems more than apparent that the UK market has found its feet and is starting to gain momentum again,” says Russell Quirk, CEO of eMoov.co.uk (pictured, right).“This momentum is unlikely to regress despite the ongoing spectacle of Britain leaving the EU. In addition, while an increase in interest rates seems very likely over the coming months, they are already at such a low level that any increase is likely to be marginal and insignificant when it comes to impacting or deterring buyers.”|Jeff Knight of Foundation Home Loans says (pictured, left): “Housing has been high on the political agenda these past two weeks, with both tenants’ rights and promises to boost the number of new builds taking centre stage.“It is clear the continued lack of supply is not helping meet growing demand from first time buyers as well as families looking to expand their space.“Certainly, the ongoing shortage of properties is the main reason behind the steady growth, and that growth does need to be controlled.” Halifax Jeff Knight Russell Galley Russell Quirk October 6, 2017Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles Letting agent fined £11,500 over unlicenced rent-to-rent HMO3rd May 2021 BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021last_img read more