Tag: 不准不开心论坛

How Southwest handles complaints: the social media connection

first_imgSouthwest has big plans for lesisure routes Other airlines rely on social media these days to handle complaints, but few employ e-connections as seemingly successfully as Southwest Airlines, the largest domestic carrier in the United States.The airline sports a Social Care Team, whose job it is to take care of complaints, acknowledge compliments and, when the occasion calls for it, crack a joke to lighten the mood.We don’t know if all this contributes to Southwest’s second place ranking as the least-complained about carrier in the country during 2014 according to United States Department of Transportation statistics, but it can’t hurt. Consider, according to DOT statistics the airline boarded 135,769,098 passengers last year, second most among all U.S. carriers. It received 714 complaints, or 0.53 per 100,000 boardings. By contrast, United Airlines boarded 90,520,319 folks according to DOT and got 2,452 gripes. That translates into 2.71 complaints for every 100,000 passengers. The average number of complaints for the dozen U.S. airlines DOT ranks was 2.71 per 100,000 passengers.Tweet, tweetNothing galls a flyer more than being ignored. Southwest’s Social Care Team tries to make sure that doesn’t happen often. It strips away layers of bureaucracy and gets down to business fast. “The Team can handle virtually any inquiry without having to escalate [the issue to higher-ups] or direct the Customer to another channel or department for service,” says Southwest spokeswoman Melissa Ford in written response to AirlineRatings.com.Seven days a week the Social Care Team toils and Tweets. A couple of examples are illustrative:– When summer weather raised passenger hackles and played havoc on airline schedules along the East Coast of the U.S. the rock band The Fray found themselves delayed aboard Flight 176. The band Tweeted “@SouthwestAir owes us a drink.” A member of the Social Care Team got back to them, saying, “So sorry to delay you guys. Looks like Mother Nature is going to be nice and you should be your way soon.”The Social Care representative worked with Southwest’s Proactive Customer Service Team to make up for the band’s delay by issuing, via e-mail, what the airline calls a ‘LUV Voucher,’ good for passage on a future Southwest flight.– After arriving late in St. Louis because of a delay Hadas Gold Tweeted Southwest, “Dear @SouthwestAir please hold the plane from St. Louis to Phoenix so we can make it home.” She offered “to bake the whole plane pies if you hold flight 351 for 10 extra min.”The Social Care Team worked with the airline’s Network Operations Control center. NOC responded, getting right back to the flight: “PLZ MAKE ANNOUNCEMENT: THE STL-PHX FLIGHT WILL HOLD – AND SAY YOU EXPECT THE PIES TO BE KEY LIME.”The message mirrors the airline’s attitude: it takes its job seriously, but not necessarily itself. No word on how many pies produced. In short, Southwest spends a lot of time and effort attempting to nip problems in the bud, before they have a chance to blossom into a full-blown complaints.Traditional channelsWhile Southwest leans heavily on social media to mediate passenger problems, there are other channels as well. During business hours you can contact the carrier’s Customer Relations Department at 214-932-0333. E-mail contact can be had at www.southwest.com/contact _us. Finally there’s traditional snail mail. The address is Southwest Airlines, PO Box 36647-1CR, Dallas, Texas 75235.last_img read more

Jellyfish Lake – Ongeim’l Tketau GC11A56 GEOCACHE OF THE WEEK – May 28, 2012

first_imgUp close and personal (Photo Credit:FradoMedia)If you dare, this Geocache of the Week takes you underwater and into the midst of thousands of jellyfish. Jellyfish Lake (GC11A56) or “Ongeim’l Tketau”  as it is called in the local language of Palauan, is one of approximately 70 marine lakes scattered throughout the southern portion of the main island of Palau.This difficulty five, terrain five EarthCache was created by SurrenderTheBooty in March of 2007. Since then, this unique and rare lake has been visited and appreciated by geocachers all over the world.In order the log a smiley on this EarthCache, adventurers must travel to the site and complete two requirements. There’s no container to discover. Instead, geocachers discover the geological forces that created this unique location. They must email SurrenderTheBooty with a picture taken at either the arrival dock or the floating dock on the lake, as well as the GPS elevation readings at sea level, on top of the ridge, and at lake level.Swimming with JellyfishThe lake is only accessible by boat and visitors have to climb a ridge to get to the golden jellyfish. The cache page provides a comprehensive overview of Palau’s Jellyfish Lake formation over the course of thousands of years. It also details what visitors can expect when they arrive at Ongeim’l Tketau.One log reads, “Swimming in the Jellyfish Lake is a fantastic experience! The jellyfish are so fragile, so beautiful, … my English is not good enough to describe my feelings. Large jellyfish have a slow frequency when moving, smaller ones have a higher frequency.  Thanks to SurrenderTheBooty for this amazing experience.”Continue to explore some of the most engaging geocaches around the globe. Check out all the Geocaches of the Week on the Latitude 47 blog or view the Bookmark List on Geocaching.com.If you’ d like to nominate a Geocache of the Week, send an email with your name, comments, the name of the geocache, and the GC code to pr@groundspeak.com.Jellyfish Lake Floating DockShare with your Friends:More SharePrint Related11 stunning EarthCaches and how to find themJune 17, 2015In “Geocaching Info”Discover EarthCaching and 11 Stunning LocationsAugust 5, 2014In “Community””The Emerald Lakes” GC24VY3 GEOCACHE OF THE WEEK – October 4, 2010September 30, 2010In “Community”last_img read more

Retirement Planning for Military Spouses

first_imgBy Carol ChurchThe military’s new blended retirement system will be in full effect as of January 2018, and the changes will mean that many more service members will leave service with substantial retirement savings. Though not everyone is pleased with everything about the new system, overall, this is good news for the military population, more of whom will now have a nest egg in their later years.But let’s not forget: that money belongs to the member who serves. Of course, as long as the couple remains married, and the service member is still alive, all should be fine there. But in the event of divorce or the member’s death, things look quite different.Divorce pixabay [divorce-619195_1920 by stevepb, January 31, 2015, CCO Public Domain]Most military spouses are female, and past studies have found that military wives earn less and spend less time in the workforce than civilian women, meaning they may have very little in the way of retirement savings of their own. It’s important to know that after a divorce, ex-spouses are not automatically entitled to the service member’s retirement pay. However, exes may be awarded a portion of the pay (up to 50%) by a court in the divorce order.DeathAfter the death of a service member, retirement pay stops. If the family has elected to pay into the Survivor Benefit Plan, which is similar to life insurance, families can receive up to 55% of the service member’s retirement pay monthly for life, in exchange for a monthly premium. However, remember, this is only 55% of that pay! Benefits will reduce significantly.Planning AheadNo one wants to plan ahead for these eventualities, but since they do happen, it’s very important for spouses of service members to set aside funds of their own. If nothing else, they will be an excellent source of supplemental income in the years to come, and will make both members of a couple feel secure and cared for. And in some cases, spouses who find themselves on their own will need this money. So, what are some options for military spouses wanting to save for retirement?Traditional or Roth IRA—It’s a great idea for both spouses to fund an IRA, but if the spouse does not have any other retirement funds in his or her names, this becomes a priority. Families should try to fully fund a low-cost IRA every year when possible. IRAs are great because they are so easily automated and are extremely portable. However, you can’t contribute that much per year ($5500, or $6500 if over 50).Prioritize jobs with retirement accounts—This may be difficult or impossible for spouses who must work part-time or in other less regular jobs, but employer-matching funds are a key benefit whenever they can be found!Spouses should try to contribute the max amount when possible, especially if “catching up” after years of not owning a plan. This can be done even if the military spouse is contributing to the maximum to TSP.Consider a self-employment retirement account. If the nonmilitary spouse has self-employment income, he or she has a couple of options:Simplified Employee Pension (SEP), to which he or she can contribute as much as 25% of net earnings (up to $54,000). These are the easiest to set up.A solo 401K, to which he or she can contribute as much as 100% of earnings (up to $18,000, or $24,000 if age 50 and over). This may be best if the spouse is not earning much.The advantage of these plans is that they lower your taxable business income while also creating a retirement nest egg.A SIMPLE IRA. Though perhaps more typically used for small businesses, these plans are easy to set up and workers can contribute 100% of self-employment income up to $12,500. Every military couple should take the time to put aside retirement savings for both members. Fortunately, there are multiple options that make this fairly easy. This wise financial choice ensures financial security for the future, come what may.last_img read more

Recharged Hotshots go for kill vs Painters in Game 6

first_imgDA eyes importing ‘galunggong’ anew “Their backs are against the wall and we have to have that same mentality. We have to give more energy than them,” said Barroca, who turned 32 Thursday. “We’re happy we won but we can’t be overconfident heading into Game 6.”“We will try [to make it four straight]. The goal is to win four games to win the series and we will try to close it out on Friday. We’ll try our best because we know Rain or Shine can come back,” said Magnolia head coach Chito Victolero.Sports Related Videospowered by AdSparcRead Next View comments Private companies step in to help SEA Games hosting Chief Justice Peralta on upcoming UAAP game: UP has no match against UST PLAY LIST 01:00Chief Justice Peralta on upcoming UAAP game: UP has no match against UST01:04Trump attends World Series baseball game in Washington DC00:50Trending Articles02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games02:11Trump awards medals to Jon Voight, Alison Krauss MOST READ Don’t miss out on the latest news and information. With lasting legacy within reach, Santos and Beermen vow not to let it slip away PBA IMAGESMANILA, Philippines—Physically and mentally reinvigorated, Magnolia has regained its old self after the Lenten break and is now on the cusp of entering the Philippine Cup finals.The Hotshots on Wednesday beat the Rain or Shine Elasto Painters for the third straight time after the dropping the first two games of their best-of-seven semifinals series.ADVERTISEMENT They go for the jugular Friday night but despite all the momentum on their side, they expect Game 6 to be their toughest game yet.“We won but we don’t have any reason to celebrate yet because there had been a lot of teams that lost despite being up 3-2 in the series,” said Magnolia guard Mark Barroca in Filipino. “We don’t want that to happen to us. The complexion of the series changes if they get Game 6 so our mentality is we’re really going to try our best to take Game 6 on Friday.”FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSPalace wants Cayetano’s PHISGOC Foundation probed over corruption chargesSPORTSSingapore latest to raise issue on SEA Games food, logistics“Game 6 will be very tough because the closing out a series is always the hardest,” he added.Barroca, who led his team with 14 points, seven rebounds, three assists and two steals in an 82-74 win in Game 5 Wednesday night, knows Magnolia can’t leave anything to chance in Game 6 and let Rain or Shine fight another day. LATEST STORIES Panelo: Duterte ‘angry’ with SEA Games hosting hassles Duterte wants probe of SEA Games mess Philippine Arena Interchange inaugurated SEA Games hosting troubles anger Duterte Hontiveros presses for security audit of national power grid Cayetano: Senate, Drilon to be blamed for SEA Games messlast_img read more

9 months agoMan Utd leave Alexis at home for Spurs trip

first_imgAbout the authorPaul VegasShare the loveHave your say Man Utd leave Alexis at home for Spurs tripby Paul Vegas9 months agoSend to a friendShare the loveAlexis Sanchez is out of Manchester United’s squad for the trip to Tottenham.The Manchester Evening News says Sanchez was one of nine players missing from the United squad that travelled to London by train on Saturday.The Chilean limped out of his side’s 2-0 FA Cup win over Reading with a hamstring problem and doesn’t appear to have recovered in time.Chris Smalling, Eric Bailly, Antonio Valencia, Matteo Darmian and Marouane Fellaini were also missing.One man that has travelled is Paul Pogba. The Frenchman was initially a doubt for the fixture after picking up a knock against Reading. last_img

a month agoAC Milan goalkeeper Donnarumma: We’re a beautiful group

first_imgAbout the authorCarlos VolcanoShare the loveHave your say AC Milan goalkeeper Donnarumma: We’re a beautiful groupby Carlos Volcanoa month agoSend to a friendShare the loveAC Milan goalkeeper Gigi Donnarumma says they’re ready for the derby against Inter Milan.Milan have won two of their first three games under coach Marco Giampaolo.Donnarumma said: “We’re a beautiful group. With a new Coach it’s normal to have some difficulty at the beginning, but we’re working well.“We’ve picked up two wins from three, not playing very well, but winning helps us win more and slowly we’re getting to grips with our game.“A derby goes over everything else, it’s a game that prepares itself and gives out a lot of energy and emotion. Playing the derby is a unique satisfaction.“Samir [Handanovic] is a very good lad and a great goalkeeper, I like how he attacks the ball, plus we know all his other qualities.“With D’Ambrosio I have a beautiful relationship, he’s my compatriot and he also lives near me. I’ll surely cross him.” last_img read more

Nike Releases New Uniforms For Kentucky, Duke, Syracuse, Florida, Arizona, Oregon, UConn And Baylor

first_imgAn overhead shot of Rupp Arena during a game.LEXINGTON, KY – NOVEMBER 14: A general view of the Kentucky Wildcats game against the Grand Canyon Antelopes at Rupp Arena on November 14, 2014 in Lexington, Kentucky. (Photo by Andy Lyons/Getty Images)We’re just one month away from March Madness, so naturally, the apparel manufacturers are starting to debut new uniforms for the top college basketball teams. Nike unveiled eight new uniforms Friday – six for men’s teams, two for women’s teams.The men’s squads for Kentucky, Duke, Syracuse, Florida, Arizona and Oregon got new Nike Hyper Elite’s for the stretch run. UConn and Baylor’s women’s teams were were also part of the release. A number of teams, including the Blue Devils, will debut them this weekend. From Nike:Each school’s home uniform will feature a white base with school-specific color lettering and a 26-degree speed graphic of an iconic symbol of each school across the side of the game short. The 26-degree angle of each school’s graphic was inspired by the chevron on the classic Nike Windrunner track jacket that debuted in 1978. Each graphic represents a distinctive basketball point of view, based on the roughly 1,000 directional changes, or “cuts” that a player might make in the course of a game.Here are some shots of the new digs.New Nike uniforms for Kentucky, Duke, Syracuse, Florida, Arizona, Oregon, UConn, & Baylor pic.twitter.com/q6HykfdiCr— Heidi Burgett (@heidiburgett) February 20, 2015Road to March is paved with @nikebasketball Hyper Elite Unis for 8 teams. Debuting this wkd. http://t.co/7ryu7iCz2S pic.twitter.com/cgXspbt3yA— Brian Strong (@briangstrong) February 20, 2015The new Disruption uniform set from Nike! Will wear when Syracuse visits Cameron. pic.twitter.com/sV0EvMGWod— Duke Basketball (@dukeblueplanet) February 20, 2015Check out the brand new @Nike Hyper Elite uniforms we will wear vs. Virginia on Senior Day 3/2! #CuseMode pic.twitter.com/qjz5Fdb6MB— Syracuse Basketball (@Cuse_MBB) February 20, 2015College basketball fans – what do you think?last_img read more

Mike Brey: “That Was A Big Time Win, Don’t Let Anybody Tell You That You Should Have Beaten Them By 50”

first_imgMike Brey speaks to Notre Dame after NCAA Tournament win.In Thursday’s first contest of the second round of the NCAA Tournament, No. 3 seed Notre Dame held off a wild rally from No. 14 seed Northeastern to prevail, 69-65. The Irish, more known for their offensive prowess, had to lock down defensively on the Huskies’ final possession to eke out the victory. Following the game, head coach Mike Brey kicked off his locker room speech by clarifying just how important a victory it was for the team.Here’s a clip from our locker room after our 2nd-round NCAA win. Stay tuned to @WatchND for full video. #NotDoneYet pic.twitter.com/5a1HuQW7Uz— Notre Dame MBB (@NDmbb) March 19, 2015Notre Dame has had a tough time advancing in the NCAA Tournament over the years, so this was a big hump for the program. How far can the Irish go?last_img