DIRECTOR GUILLERMO DEL TORO CALLS OUT AIR CANADA OVER BAGGAGE MIXUP

first_img LEAVE A REPLY Cancel replyLog in to leave a comment Advertisement PARIS — Director Guillermo del Toro has called out a Canadian airline in a multi-tweet diatribe about his travel woes, which he insists was not fuelled by anger, but rather concern for any passenger attempting to navigate the “Sphinx-like” complexities of baggage retrieval.The Oscar winner recounted his quest to track down a missing bag in a series of tweets mentioning Air Canada on Thursday, saying the saga began when he arrived in Paris two days ago to be welcomed by “1 lost bag. 1 broken handle.”Of possible interest to @AirCanada : Arrived to Paris 2 days ago. 1 lost bag. 1 broken handle. Waited and hour, then filed the report. 24 hours later no one had contacted me. Many calls, email and messages later (no response at all) I spent hours tracking my bag–— Guillermo del Toro (@RealGDT) June 28, 2018 Mexican film director Guillermo del Toro called out Air Canada in a multi-tweet diatribe about his travel woes involving his luggage. – Refugio Ruiz / AP Photo Twitter Advertisementcenter_img Facebook Login/Register With: Advertisement He tweeted that a series of inquiries to Air Canada over the next 24 hours went unanswered, later realizing that his report had been filed under the wrong email address.After enlisting the help of friends in Toronto to call the airline, del Toro says he was assured that the bag would arrive, and it did — but his troubles wouldn’t end there.I offered to go to terminal 2 and pick it up myself. No contact for the delivery company wass offered (except a wrong number) the company is called J.A.P. Transports https://t.co/AfseJgzpC1 and the only review you can find on them are 1 star reviews. I must agree…— Guillermo del Toro (@RealGDT) June 28, 2018Del Toro claims Air Canada then handed over the bag to a French delivery service, which after further communication issues, told him to his parcel would be dropped off within a three-hour window.On the penultimate day of his stay, he waited patiently for the delivery, first by the door, then on the street where he chatted with passersby. Several selfies later, he says, still no bag.I contacted them by finding a phone in a complaint in Google. I called. They said it would arrive between 5-8 PM. On my penultimate dsay here I waited patiently, first by the door, then standing on the street for an hour (nice conversation and selfies ensued) but alas, no call…— Guillermo del Toro (@RealGDT) June 28, 2018Despite offering to meet his luggage at the airport terminal, del Toro says he has yet to be reunited with his belongings.It’s not about the bag — although it contains a four-volume set of short stories by Russian writer Anton Chekhov — or demanding preferential service, he insists.last_img

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